Refund Policy

Refund Policy

This Refund Policy applies to purchases of digital short drama episodes or full-series access through the platform.

1. Digital Delivery

Paid content is usually delivered immediately after successful payment by creating an account-based viewing entitlement. Because digital content can be consumed instantly, refunds are not automatic after access has been delivered or playback has begun, unless required by applicable law or approved by the platform.

2. Eligible Review Cases

We may review refund requests involving duplicate charges, failed entitlement delivery, technical inability to access purchased content, unauthorized payment, incorrect charge amount, content removal before access, or payment provider dispute.

3. Non-Refundable Cases

Refunds may be denied where the episode or series was successfully unlocked and watched, where account sharing or access abuse is detected, where the request is made outside a reasonable support window, or where the purchase was made in violation of the Terms of Service.

4. How to Request

Contact support with your account identifier, order number, payment provider, purchase time, content title, episode number, and a clear description of the issue. We may ask for additional verification before processing the request.

5. Processing

Approved refunds are generally returned to the original payment method through the payment provider. Timing depends on the provider and issuing bank. Refunded, reversed, or disputed purchases may revoke the related viewing entitlement and adjust creator revenue records.

6. Payment Provider Rules

Stripe, PayPal, banks, card networks, and local laws may impose additional dispute, chargeback, or refund rules. This policy does not limit mandatory rights provided by applicable consumer law.